Basic Principles of Leadership
Defines key differences between "Type A" management and true leadership skills who draw out employees’ initiative and creativity. Also outlines basic principals for interaction that promote productivity and improve morale.

Adding Value to Exit Interviews
Covers techniques for collecting employee data and methods of analyzing the data to apply it to strategic business objectives.

Customer Service Excellence
Provides a humorous and practical look at how to identify and satisfy the needs of even the most difficult customers.

Valuing Diversity While Improving the Bottom Line
This participative workshop is designed to increase cultural awareness and look at how perceptions and assumptions affect the way we interact with others, and ultimately how well we attract and retain a diverse base of customers.

Keeping the Good Ones – Employee Retention
Involves supervisors in the process of determining what motivates employees, and what causes dissatisfaction. In addition, provides tips for opening communication lines and to better understand employees needs, tap into their motivation, and improve productivity and retention.

Resolving Team Conflicts
This interactive seminar helps team leaders intervene to repair relationships and resolve conflicts that block productivity and cause division within your team.

“What Matters Most” – Time Management
Learn steps that help you prioritize and act on what matters most while gaining greater control and balance in your life.